Thursday, March 10, 2011

Let me repeat that for you...

I'm gonna be honest. I don't repeat back orders.
I probably should, but I just don't.
...that is, unless the order has all kinds of crazy modifications and substitutions. In that situation, I'll repeat it back twice even. I don't want them arguing with me later about what EXACTLY they ordered. Obviously I care about them getting what they want. Ya, that's it. I care. I'm sticking to that. 

The Picky Woman and her A-hole husband came in to dine with another couple. Submissive Woman and HER D-bag husband were just as lovely to serve.
Picky Woman orders: "A spinach salad, dressing on the side, no bacon. Is your salmon grilled?"

Yes, it's grillled and served on a bed of spinach.

"Ok then I'll have that."

Ok so you'd like a side spinach salad to start, with no bacon and dressing on the side? And then the grilled salmon?


D-bag husband orders: "I'll have the calamari, but I don't want it fried. I've had it here before, and they grilled it for me."

Ok, so you want the appetizer calamari as your meal? With the side of marinara?

"No I want the entrée. I want it for my meal!!!"

Well, we don't have a calamari entrée. So it will be the appetizer size.

"I want it as my meal."


So I bring out the spinach salad out with A-hole husband's soup, and Picky Woman flips out.
"I'm supposed to have a full size salad! And with salmon!!"
Oh, I thought you said you wanted the salmon as your meal. I'm so sorry.

The entrées go out, and I already know D-bag is going to flip. The calamari doesn't look as big when it's not covered in batter... Sure enough, he yells at me.
"What is this??? There's nothing on here!"

Well sir, that's the appetizer.

"I wanted an entree!! This is nothing!"

Let me get the chef, sir. He can better help you.

Hottie Chef #2 comes out and the D-bag YELLS at him in front of the entire restaurant about the portion size. We end up making him THREE portions on the plate to satisfy him, and charging for two. He's still bitching, so my manager comps one of the two portions and tells me to make SURE he knows we did it for him, but won't again.

When I drop the check, I explain it to him that next time he comes in, he should order two portions so there won't be any issue. A-hole looks at me and says, it STILL wasn't very much.
My jaw drops.

Ugh. People suck. They left me 10% off the new total. Shocker.

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